Refund policy

We want every Little Green Hampster gift to arrive in perfect condition. Every hamper is quality checked before dispatch.

Damaged or faulty items

• If any product in your hamper arrives damaged or faulty, please email us at info@littlegreenhampster.com.au within 30 days of purchase, with photos of the affected items.
• We will replace the item, exchange it, issue a credit note or provide a refund, depending on the extent of the damage and stock availability.
• If an item needs to be returned to us, we will email you a prepaid return label. Return and resend postage is paid by Little Green Hampster.

Change of mind

• Because our hampers contain food and personal care products, we do not offer refunds or exchanges for change of mind.
• Orders cannot be cancelled once they have been prepared and handed to our courier partners.

Undeliverable orders

If a hamper is returned to us because of an incorrect or incomplete address, or because it was not collected, we will contact you by email. A re-delivery fee applies to send it again. Due to the perishable nature of our hampers, these orders cannot be cancelled or refunded.

Refund method

Approved refunds are credited to the original payment method.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under the Australian Consumer Law.

Questions? Email info@littlegreenhampster.com.au or call 0400 082 243.